Product Warranty

BayTech Warranty

Bay Technical Associates (BayTech) warrants that its products will be free from defects in materials and workmanship under normal use for a period of three years from date of purchase (or from date of shipment from BayTech if proof of purchase is not provided).
During this warranty period, BayTech shall, at its discretion, either repair or exchange any defective product at no charge for labor and materials, or refund the amount paid for the product, less shipping and handling charges. Any replacement and/or repaired products are warranted for the remainder of the original warranty.
The customer is responsible for properly packaging the product and for shipping costs for returns. The customer is liable for loss or damage to the product during shipping, as well as any other fees or charges associated with transporting the product back to BayTech. BayTech will pay return costs for delivery within the Continental United States.
All repair and return shipments must be approved by BayTech and must be accompanied by an RA (return authorization) number. Please refer to our Repair and Return Policy below.
For the initial 30 days from the original date of shipment, any unopened product may be returned to BayTech, accompanied by an RA number. Full purchase price will be refunded, provided that the product is in excellent condition. A product may not be returned after 30 days from the original date of shipment unless approved by BayTech management.
Replacements for defective products may be cross-shipped to the customer at no cost if requested within 30 days of date of purchase. At BayTech’s discretion, this period may be extended to 90 days.
For additional information or more specific warranty issues, contact BayTech’s Technical Support Department at (800) 523-2702 or (228) 563-7334.

Exceptions

This warranty does not cover misuse or minor imperfections that fall within design specifications or that do not materially alter functionality. BayTech does not warrant and is not responsible for damages incurred in shipping and handling or caused by disasters (such as fire, flood, wind, earthquake, lightning, power surges or water).
The warranty will be voided regarding products that have been neglected, altered, abused, misused, or used for purposes other than those for which it was designed.
Under no circumstances shall BayTech be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. Such damages include (but are not limited to) loss of profits, loss of the product or associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time, purchaser’s time, the claims of third parties, including customers, and injury to property.

BayTech Extended Warranty

Extended warranties and overnight replacements are available for purchase, but only at the time of product purchase. The extended warranty cost will not exceed 7% per year of the product list price unless otherwise stated in the customer contract or approved by BayTech management. Contact BayTech for further details on this.

 

Technical Support

BayTech offers Tech Support for the lifetime of the product. A staff of Applications Engineers is on duty to assist with installation, set up or operation issues. Support is available from 7:30 a.m. to 6 p.m. (CST or CDT), Monday through Friday at the phone numbers or website provided below.
Please have the following information available to help the Applications Engineers answer questions efficiently:

  • BayTech model type
  • Unit serial number
  • A general description of the application being used and the intended outcomal
  • BayTech model type
  • Unit serial number
  • A general description of the application being used and the intended outcome
  • BayTech model type
  • Unit serial number

Tel : 800-523-2702 or 228.563.7334

Email : support at baytech.net
Website : www.baytech.net

Return Authorization Process

Return policy refers to BayTech products purchased and returned for credit or repair. )
A Return Authorization (RA) number must be obtained in all cases before returning the BayTech product. Have the serial number and reason for the return or description of the problem handy. Customers in the Continental U.S. can call 1-800-523-2702 or international customers can call 228.563.7334 to obtain an RA number.
If a product is being returned for credit (based on BayTech approval), that credit will not include shipping and handling charges. Determination of credit amount will be made after BayTech receives the product.

Returns on BayTech products older than 3 months are subject to a 15% re-stocking fee of the list price of the product and will be evaluated on a case-by-case basis. BayTech does not allow returns on products out of warranty or for any type of custom product.

Before dismantling equipment or returning the unit for any reason, always contact BayTech.Attempting to repair a product without BayTech authorization may result in voiding the warranty.Follow the instructions below for repackaging and shipping.

NOTE: Power should be disconnected from the power source before servicing or dismantling.

Return Authorization Process:

  1. Contact BayTech to get a Return Authorization (RA) Number. IMPORTANT: BayTech will not accept any returns without an RA number.
  2. Package the unit carefully in its original packaging or similar packaging. The warranty does not cover damage sustained during shipment. Enclose a letter with name, address, RA number, daytime phone number and description of the problem.
  3. Mark the RA number clearly on the outside of the package.
  4. Ship the unit by insured, prepaid carrier to the following address:

Bay Technical Associatesd
5239 A Avenue
Long Beach Industrial Park
Long Beach, MS 39560
RA #: 140-xxxxx